Shipping policy
CBD by Fable & Femme Shipping Policy
We want your order to arrive quickly, safely, and without drawing any attention.
Part 1: Applies to all orders
Discreet packaging
Every order is packed and shipped discreetly. There are no product names, company logos, or any reference to CBD by Fable & Femme on the outside of your parcel. Only your name and address are shown, so your privacy is always protected. Inside, your products are wrapped carefully so they arrive in perfect condition.
Processing times
Orders are usually processed within 1 to 2 working days. During busy periods this may take slightly longer, but we will always do our best to keep things moving quickly. Orders placed at weekends or on public holidays are processed on the next working day.
Order tracking
Where your order includes tracking, you will receive a tracking link as soon as your parcel is dispatched, so you can follow your delivery to your door.
Delivery estimates
Available delivery options, estimated delivery times, and costs are shown at checkout before you complete your purchase. Delivery timeframes are estimates and are not guaranteed, but we work closely with Royal Mail to get orders to you as promptly as possible.
Missed deliveries and collection
If a delivery attempt is missed, your parcel may be taken to a local delivery office or Royal Mail depot. It is your responsibility to collect it within the timeframe set by Royal Mail. If a parcel is returned to us because it was not collected, we can resend it once the additional postage cost has been paid.
Refused deliveries
If a customer refuses delivery of an order, any return postage charges or other costs incurred in returning the parcel to us may be deducted from any refund where permitted by law.
Damaged or missing items
If your order arrives damaged, or appears to be missing items, please contact us as soon as reasonably possible with your order number and any relevant photos. We will work with you to put it right quickly and fairly. This does not affect your statutory rights or the remedies set out in our Refund Policy.
Lost parcels
Claims for lost parcels are subject to Royal Mail's investigation procedures and timeframes. We will keep you informed throughout the process and work to resolve the matter as quickly as possible.
Address errors
Please make sure your delivery address is correct and complete at checkout. We are not responsible for delays, non-delivery, or additional charges resulting from an incorrect or incomplete address provided at checkout.
Part 2: Where we ship and what it costs
United Kingdom, Channel Islands & Isle of Man
We currently ship within the United Kingdom (England, Scotland, Wales, and Northern Ireland), and to the Channel Islands and the Isle of Man. We do not currently ship to any other destination outside the UK.
Guernsey, Jersey, and the Isle of Man are Crown Dependencies and sit outside UK customs territory, but we ship to them using Royal Mail in the same way as the rest of the UK.
All orders are sent using Royal Mail. Delivery charges and available service speeds are shown at checkout before you complete your purchase. Some remote locations, including parts of the Scottish Highlands and the Channel Islands, may take slightly longer to receive their delivery.
Contact us
If you have any questions about your delivery, email us at [email protected]. We are always happy to help.
Last updated: August 2026